Student organizations, University Departments and commercial groups will be held responsible for all charges incurred as a result of any commitments made to facilitate the event.
If a student organization fails to cancel a room reservation at least 7 business days prior to their event (90 calendar days for all of Great Lakes, primary and secondary rooms), the group shall be assessed the current room rental fee at the time of cancellations. Reservations cancelled fewer than seven business days in advance by student organizations for free rooms will be assessed 20% of the student with registration or entrance fee rate. If a University Department fails to cancel a room reservation at least 10 business days prior to their event (180 for all of Great Lakes), the group shall be assessed the current room rental fee at the time of cancellation as well as any costs incurred by the facility.
If a student group fails to use a room for a scheduled event and did not cancel the room reservation, the group shall be assessed 20% of the student group with registration or entrance fee rate for standard rooms, 40% of the student with registration or entrance fee rates for non-standard rooms. In the event of three such occurrences during an academic year, all future events for the organization will be suspended until an authorized signer meets with a Palmer Commons Event Services representative.
If a commercial group must cancel, primary rooms are non-refundable. Secondary room cancellations must be received within 180 days’ notice for refunds. Standard rooms cancellations must be received within 90 days’ notice for refunds.
Changes in event date within the cancellation deadline will result in a cancellation fee. Changes in the event venue within the cancellation deadline will be assessed the greater room rental rate.
A detailed outline of policies broken down by client group type, including cancellation policies, can be found under Facility Guidlines.